|
|||||
| Home | About Us | Specials | Coin Collecting | Mailing List | Shopping Cart |
WE NO LONGER SUPPORT THIS CASH BACK OFFER
W e b L o y a
l t y C u s t o m e r
R e t e n t i o n P r o g r a m
Q: What is WebLoyalty?
A:
Simply stated, it is an "after the sale" program designed to
encourage our customer's loyalty and repeat purchases at
www.fastcoin.com
Q:
Can I see how it works?
A:
There is an illustrated
guide at the bottom of this page
Q:
How do you the shopper, get the $10.00 Cash Back Award on your next purchase?
A:
It's easy! Simply send your purchase confirmation to
WebLoyalty's rebate
center and get a $10.00 check in the mail!
Q:
What if you, the customer has questions?
A:
Simply call the
Reservation Rewards customer service center at 1-888-688-5995. (ET Monday –
Friday 8:00 am to 11:00 pm, Saturday 9:00 am to 6:00 pm and Sunday 9:00 am to
5:00 pm),
or email a question to customerservice@reservationrewards.com.
Q:
Can you detail the benefits for the shopper?
A:
The benefits to the shopper - a Special Reward consisting of: A $10 Cash Back
Award
(they redeem at WebLoyalty after they buy from
www.fastcoin.com again).
Plus, a 30-day free trial to one of the following Services conveniently offered via a one-click order process;
Q:
Who provides the program benefits?
A:
The benefits are provided and operated by webloyalty.com Inc., the Internet's
leading consumer loyalty company. webloyalty has over a million members in your
membership programs and provides these same programs to top Web sites including priceline.com, 1-800-Flowers.com, YahooStores and buy.com.
Q:
How do customers get your Special Reward?
A:
After completing a purchase, the customer may begin the process by clicking on a
"Continue" banner message. The consumer then sees more information about the
Special Reward.
Q:
After the customer opts-in, by clicking the banner message does he receive the
Special Reward?
A:
No. A customer clicking the mandatory opt-in "Continue" banner message is taken
to a website where he is offered the opportunity to accept his Special Reward,
e.g., a $10.00 Cash Back Reward and 30-day free trial of the service. accept the
Special Reward, the customer must complete three steps which prepare WebLoyalty
to initiate a convenient, one-click order process: Provide a 'signature' in the
form of an email address, which gives permission for his data to be transferred
to a third party. Validate the email address by providing it a second time.
Click an additional "Yes" button that confirms his agreement to transfer his
data for billing and benefit processing and receive the Special Reward. To walk
through the customer experience online, please see the guide at the bottom of
this page.
Q:
Does WebLoyalty communicate with the customer after he accepts the Special
Reward?
A:
Once the customer clicks "Yes" and agrees to accept the Special Reward, he
immediately receives an Acknowledgment Page confirming his acceptance. He also
receives an email including a temporary User ID and Password so he may begin
using his benefits right away, instructions on how to claim his premium and a
toll-free customer service number and e-mail address to contact WebLoyalty with
questions.
Q:
Is everyone entitled to a Special Reward?
A:
Customers under the age of 18 or outside the United States are not eligible.
Q:
What does WebLoyalty do with the data that is collected?
A:
All information is kept confidential. WebLoyalty does not sell, transfer,
assign, disclose or otherwise use the information for any purpose other than to
fulfill the free thank you gift, and bill and provide customer service to the
members.
Q:
What is WebLoyalty's privacy policy?
A:
WebLoyalty respects user privacy. They are proud members of TRUSTe, and
BBBOnline who ensure they abide by the privacy policy posted on the web site. To
read it, go to:
https://www.travelvaluesplus.com/features/otoPrivacyPolicy.asp
https://www.reservationrewards.com/features/otoPrivacyPolicy.asp
https://www.buyerassurance.com/features/otoPrivacyPolicy.asp
https://www.walletshield.com/features/otoPrivacyPolicy.asp
Q:
Who handles customer service regarding the Special Reward?
A:
WebLoyalty does. They provide in-house customer service support via phone and
email Monday through Friday 8 AM - 11 PM (EST), Saturday 9 AM - 6 PM (EST) and
Sunday 9 AM - 5 PM (EST).
Q:
Does WebLoyalty handle customer service for the memberships too?
A:
Yes. They handle customer service for any questions or comments the shoppers may
have. They have a phone and email support center that handles all incoming
questions. The shopper has access to a toll-free number and email for all
correspondence.
Q:
How do people take advantage of your membership service benefits?
A:
WebLoyalty builds dedicated program web sites which members visit to take
advantage of your benefits. Everything is provided online. To see the sites,
simply go to:
http://www.buyerassurance.com
http://www.walletshield.com
http://www.reservationrewards.com
http://www.travelvaluesplus.com
Q:
Can you illustrate the flow of the program?
A:
Yes. It is as follows:
STEP 1 - Order Confirmation Page: Shopper is invited to Claim the Reward on
the order confirmation page.
STEP 2 - Shopper Clicks Continue: Shopper clicks the continue button to learn
about the reward.
STEP 3 - Shopper Sees Reward Offer: Shopper evaluates the program benefits.
STEP 3b - Shopper Evaluates Program Benefits
STEP 3c - Shopper Evaluates $10 Incentive
STEP 4 - Shopper Signs-Up For Reward: Shopper agrees to terms of the reward
offer.
STEP 5 - Shopper Gets Immediate Access to All Benefits: Shopper gets online
fulfillment kit and details on how to claim the $10 Cash Back.
© 1992-2007 Coins, All Rights Reserved